Customer FAQ
Product Support Answers

Guest Audit is a limited public flow with strict rate limits. Fast Audit prioritizes speed and operational checks. Smart Audit runs deeper analysis and richer recommendations for teams that need decision-grade output.

Yes. Estimated credit cost is calculated before execution and deducted only according to the finalized audit flow and account eligibility. Active subscriptions can change effective billing behavior.

Yes. The platform may use cache windows based on plan/tier to reduce repeated compute cost and response latency while preserving report consistency.

Audit depth and throughput align with your selected Intelligence Tier. Neural Core is optimized for foundational workflows, Synapse Pro adds deeper intelligence layers, and Singularity Elite is designed for enterprise-scale execution.

The plans are Neural Core, Synapse Pro, and Singularity Elite. Neural Core is built for launch-stage visibility workflows, Synapse Pro for growth and competitive acceleration, and Singularity Elite for enterprise-scale authority operations.

Credits represent analysis capacity. Neural Core includes 100 Efficient Credits for fast checks, Synapse Pro includes 500 Deep Intelligence Credits for advanced analysis, and Singularity Elite includes 2,000 Cognitive Authority Credits for enterprise-scale workloads.

GEO Visibility Index measures how discoverable and present your brand is across generative and AI-assisted search surfaces.

AEO Answerability Score estimates how likely your content is to be selected as a direct answer or citation by answer engines and LLM-driven experiences.

Core Entity Identity Check (SEO Taxonomy) validates foundational brand/entity structure. Neural Entity Enhancement (SEO Structured Data) expands this with stronger schema and machine-readable entity signals.

Lite Performance Sync is a core performance layer that tracks key loading and layout metrics: LCP, CLS, and FCP.

Standard PDF Audit Reports are export-ready summaries designed for internal reviews and client-facing updates.

Advanced GEO Benchmarking compares your visibility against competitors. Semantic Graph Mapping (AEO Topical Authority) models topical relationships and authority gaps for answer-engine performance.

Predictive Intent Engine (Closing Search Intent Gaps) identifies missing intent coverage in your content strategy. Priority Pulse (AI Algorithm Change Alerts) surfaces high-priority shifts that can impact visibility.

Hallucination Shield (Brand Integrity Protection) focuses on reducing unsupported AI claims around your brand. Nuance & Ethics Audit (E-E-A-T Quality Signals) evaluates trust, expertise, and credibility-oriented quality factors.

It refers to guided strategic support for enterprise implementation and prioritization, usually aligned with advanced plan delivery.

Open Dashboard > Account Settings > Billing History for your invoice records and subscription timeline.

Use the Billing area in your dashboard to manage plan changes. If you need account-specific assistance, contact support@syntetix.ai.

The platform validates available balance before billable operations. If credits are insufficient for the requested audit flow, the request is blocked with a clear error.

White-Label Intelligence Engine Reports are branded customer reports designed for client-facing delivery under your organization identity.

White-label capabilities are available on Singularity Elite, including PDF white-label support.

You can configure branding elements such as company identity and visual styling used in report presentation and export workflows.

It is the enterprise API capability listed in the pricing table for advanced integration and automation scenarios.

Yes. MFA is available in Account Settings. You can generate setup data, pair your authenticator app, and enable or disable MFA with OTP verification.

Yes. Account Settings lets you maintain company and billing profile details used for invoicing and account ownership records.

Yes. Account Settings includes data export and account deletion controls aligned with customer data rights workflows.

Signed-in users can access historical audits from the dashboard and navigate report modules for SEO, AEO, GEO, entities, and competitors.

Runtime depends on selected flow (Guest/Fast/Smart), target site complexity, and whether cached results can be reused for the same URL and context.

Yes. You can use dashboard report views and shareable workflows to collaborate on remediation plans and review score changes over time.